1Grievance Officer
Complaints are handled by the WeaveStacks team. Write to us using the details below.
2How to raise a grievance
Email the address above, or use the contact page and choose “Grievance” as the subject. Please include:
- Your name and the email address of your WeaveStacks account.
- The order number, listing link or profile your complaint is about.
- What happened, and what you would like us to do.
- Any screenshots or documents that help us understand it.
For a problem with an order you can also open a dispute from your dashboard, so the seller and our team see it straight away. Contact page
3How quickly we respond
- We acknowledge every grievance within 24 hours of receiving it.
- We resolve it, or tell you what we decided and why, within 15 days.
- Unlawful content reported to us is reviewed promptly and removed when the law requires it, including on an order from a court or a government authority.
4If you are not satisfied
You can take your complaint further at any time, in addition to contacting us:
- Consumers in India: the National Consumer Helpline, 1915 or consumerhelpline.gov.in, and the consumer commissions through e-Daakhil (edaakhil.nic.in).
- Personal data: the Data Protection Board of India, once a complaint to us has not resolved it.
- Customers elsewhere: the consumer or data protection authority where you live.